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Frontline - elearning for customer support

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DateJune 12, 2006 Keywords: benefits, blended learning, custom content, customer care, innovation, learner support, learners, managing change, marketing, platforms, productivity, web 2

This study is for anyone interested in skills innovation at all levels of responsibility from directors and trustees to managers, workers and trainers. Whether you are interested from the direct perspective of the library sector itself or are providing in work based e-learning in other sectors, the Case Study contains an array of transferable messages, good practice, processes, hints and tips.

The Frontline case study is published in several parts:

The Executive Summary

The main Frontline Case Study report, including detailed survey findings, and recommendations both for the library sector and beyond.

A shortened version of the Case Study which was reported in the June issue of eLearning Age magazine.

The Case Study Annex, containing sections on the history of Reader Development, and on library sector workforce development.

The case study investigation was written by a team of researchers at e-skills UK from research conducted between December 05 and April 06. 

Company: Library Services | Author: e-skills UK


This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.

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