In 2001, Safeway Stores identified £100m revenue as “lost” or unaccounted. The business set a target to reduce this figure by £40m in the following year, by improving stock management skills in stores. Safeway had undergone significant cuts in middle management over the preceding years and this exodus of experienced staff diminished the ‘pool’ of knowledge that were familiar with tackling this type of problem. This case study provides an insight into the learning programme designed to address this problem.

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first posted Oct 05

This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.

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