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January 17, 2008
Posted by: Laura Overton
Keywords:
IT skills,
award winning,
learner support,
learners,
marketing,
rapid development
In the 2007 e-learning Awards, Kirklees Metropolitan Council walked away with the award for the best example of supporting learners online.
The council had to roll out a new system to over 8000 users who all needed to get to grips with the system from day 1. The team needed a solution that was available, suitable for all levels, just in time, refreshing , engaging and that supported the learners by providing them the chance to ask questions.
This study highlights how the council
- used tools to create learning interventions that were suited to their audience
- Provided 24hr support
- backed their programme with extensive marketing and communication support
It also outlines the benefits of their implementation.
This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.
