BUPA needed to train users in 300 locations across the UK to use an employee and resident information system; traditionally done in a central training location. Employees wanted to spend less time away from their families, had differing PC skills; and new hires did not want to wait for a residential course before being able to use the system. The e-learning is promoted through email and welcome packs. Result: a reduction in IT support calls, learners express a preference for e-learning components in their courses, 40% reduction in cost, new hires progress faster and the HR department has a better overview of staff competence through the LMS tracking capability.
This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.
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