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February 04, 2008
Posted by: Nige Howarth
Keywords:
IT availability,
IT skills,
benefits,
blended learning,
culture,
custom content,
customer care,
empowerment,
engaging trainers,
location,
managers support,
measuring value,
qualification
BUPA needed to train users in 300 locations across the UK to use an employee and resident information system; traditionally done in a central training location. Employees wanted to spend less time away from their families, had differing PC skills; and new hires did not want to wait for a residential course before being able to use the system. The e-learning is promoted through email and welcome packs. Result: a reduction in IT support calls, learners express a preference for e-learning components in their courses, 40% reduction in cost, new hires progress faster and the HR department has a better overview of staff competence through the LMS tracking capability.
This article was originally created by the Work based e-learning project at e-skills UK and is reproduced with kind permission.
