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Transforming Customer Service at Johnson Controls

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DateJuly 23, 2008 Posted by: Nige Howarth   Keywords: benefits, blended learning, culture, customer care, empowerment, managing change, productivity, strategy

This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management process.

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