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July 23, 2008
Posted by: Nige Howarth
Keywords:
benefits,
blended learning,
culture,
customer care,
empowerment,
managing change,
productivity,
strategy
This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management process.
