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July 23, 2008
Posted by: Nige Howarth
Keywords:
benefits,
blended learning,
culture,
customer care,
empowerment,
managing change,
productivity,
strategy
This fascinating case study provides insight on a shared transformation plan between Johnson Controls (JCI) and Barclays Bank using QuickWins from Relay Consultants that has transformed Customer Service and driven innovation through a unique Change Management process.
We are continually looking for examples of next generation learning in the workplace so we can share the secrets of success with others. This is why we are 
