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Driving Results with Learning Technologies in the Automotive Sector is a fascinating report commissioned by Toyota Europe to understand how 15 of the top automotive manufacturers in Europe are adopting new approaches to learning.
These companies have sales, customer support and technical staff based in dealerships across Europe that offer continual opportunities to update their employees' skill levels.
When compared to other sectors, the automotive sector is relatively experienced in the use of learning technologies with the majority of the sector using some form of technology enabled learning for over three years.
This report investigates:
- Drivers behind learning technology usage
- What technologies are being used in learning
- How is technology being used
- What impact learning technologies are making to business
- Barriers to change
- Implementation approaches
- Models for engaging the dealer network.
Whilst it focuses on the automotive sector, the report shares many practical insights for any business looking to improve customer service for a diverse audience spread across multiple countries.
If you are interested in finding out how you can improve the take up and impact of learning technologies in your own organisation and sector then do visit www.towardsmaturity.org/mybenchmark.
This report was publically launched on December 1st 2011.
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