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This award winning case study of a top quartile performer demonstrates just how to achieve excellence on a limited budget!
Barnardo’s won the Charity Learning Award 2011 for the Best overall e-Learning programme and went on to win a bronze in The Learning & Performance Institute’s Learning Awards 2012. It is amongst the top performers in implementing learning technologies (as measured by the Towards Maturity Index).
Barnardo's Assistant Director of Information Services (Learning and Communication), Lisa Johnson, has worked with her team over the last 14 years to develop a series of learning initiatives to support staff in delivering the charity's mission. This is the story of how this much-loved children’s charity creatively harnessed technology to improve service delivery and workplace performance.
The full case study takes a closer look at the following subjects:
- Getting creative - assessing how to meet business needs.
- Learning and technology – make the most of what you have.
- Thinking outside the box - The Barnardo’s induction process.
- The practical stuff - embedding innovation into the business.
- The Impact on Staff.
- Top tips for embedding learning innovation into your business.
We have included this story in our Evidence for Change initiatve. The impact of the programme upon the Charity has been:
- A knock on effect of the team’s success in building new IT skills has been a reduction in help desk calls by 50%.
- Despite the fact that the number of dedicated training staff has been reduced, the team delivered learning to 54% more learners in 2010/2011 than in 2006/07.
The organisation harnessed a number of technologies to achieve their results and Lisa Johnson shares some of her top tips for success, which include:
1. Keep in contact with your learners.
2. Be creative with existing learning technologies.
3. Engage new recruits early and get them hooked.
For more of Lisa's tips and to be further inspired, download the case study below.
This case study has been independently investigated and developed by Towards Maturity and has been brought to you thanks to the support of The Charity Learning Consortium.