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The Towards Maturity Framework

Towards Maturity supports those who are responsible for delivering effective learning in the workplace, at whatever stage of your journey. 

Over the years, we have identified six workstreams of effective practices which collectively entwine to help improve learning technology innovation and impact in the workplace. These six workstreams, known as the Towards Maturity Framework, form the basis of our benchmark process, are constantly reviewed and recallibrated with each benchmark study.

The Towards Maturity Framework 

We have provided an overview of the model below, together with links to some examples of measurable activities that improve business impact of learning technologies at work. These links will take you to relevant case studies, research and updates in this area.

To find out how you compare with your peers, go to our Benchmark Centre and complete your benchmark today.

Areas of the Towards Maturity Framework:

Defining Need

Understanding Learners

Work Context

Building Capability

Ensuring Engagement

Demonstrating Value

The Towards Maturity Alignment Index
The Towards Maturity Engagement Index


6 strands of activities

Why are these important in delivering impact?

What types of activities are included?

Mature organisations are more likely to align learning to business strategy, ensure that programmes are relevant to both business and individual requirements

Regardless of sector or size of implementation, mature implementations formulate a range of strategies to help define need.

Mature organisations are likely to have a greater focus on understanding the context of the learner, their motivations and environment.

Understanding learners requires a fresh look at motivation, opportunities for informal learning, work-life balance and opportunities to use new technologies for learning.

What are the work environment factors that might influence success? What needs to be changed? How to go about it?

Does the organisation have appropriate infrastructure? How does culture influence success and how can you involve managers more successfully? Where does learning fit into the overall approach to talent management?

Mature organisations target the changing needs of their learning and development professionals to ensure that they are  to be equipped with the right skills, resources and reputation to effect change.

Cabability of L&D professionals will include areas such as blended learning, learner support, content ( custom, building it quickly, generic content) know what free tools are available, how to build collaboration and deliver assessment


Mature organisations have proactive strategies for involving critical stakeholders who influence behaviour change.

This strand has a focus on  learner engagement and building activities linked to  marketing and managing change.

Mature organisations will be proactive in identifying the value their learning technologies are adding to their organisation.

On this site we have examples of organisations showing improved productivity and organisational benefits.

If you are interested in using this model within your own organisation, please contact Towards Maturity for details of licensing arrangements.

Our effective practice benchmarking activities have shown that organisations mature in establishing and e-enabled learning culture perform better in the areas of business agility, efficiency, employee engagement and general business impact.

Our aim is to help organisations grow and learn, to be the best they can be, by taking part our formal Towards Maturity Benchmark  where you can benchmark your current learning approaches against the very best, using the Towards Maturity Model as a framework.

You are also invited to benchmark informally by browsing our wide selection of case studies and employer stories. 

Become a member of our Research Community to download reports and be the first to get the latest resources. Or subscribe to our newsletter for monthly email updates.

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